상사의 비인격적 감독이 도움 행동에 미치는 영향: 정서적 소진의 매개효과와 직장 프렌드십의 조절효과

초록

This study aims to examine the impact of abusive supervision on employees' helping behaviors, the mediating role of emotional exhaustion, and the moderating role of workplace friendships among Vietnamese employees working in companies in Vietnam. For statistical analysis and hypothesis testing, AMOS 24.0 and SPSS 23.0 were used. The analysis results confirmed that, first, abusive supervision has a significant negative (-) effect on employees' helping behaviors. Second, emotional exhaustion was found to play a mediating role in the relationship between abusive supervision and employees' helping behaviors. Third, workplace friendship moderated the negative relationship between abusive supervision and helping behaviors, with higher levels of workplace friendship reducing the negative relationship between abusive supervision and helping behaviors. Based on the findings, academic and practical implications were discussed, and suggestions for future research were provided in the conclusion.

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