사회복지사의 직무자율성과 조직시민행동의 관계: 내재적 동기, 공공봉사동기, 조직몰입의 순차적 매개효과를 중심으로

초록

Social welfare organizations should address the complex and diverse needs of clients despite limited resources, which makes organizational citizenship behavior—the voluntary actions of members—particularly important. Job autonomy is essential for ensuring the professionalism of social workers. It is also important to understand the mechanism through which autonomy leads to organizational citizenship behavior. Accordingly, this study tested the sequential mediation effects of intrinsic motivation, public service motivation, and organizational commitment in the relationship between social workers' job autonomy and organizational citizenship behavior and validated the theoretical framework of environment-motivation-attitude-behavior. Findings are as follows. First, job autonomy had a significant positive effect on intrinsic motivation, public service motivation, and organizational commitment. Second, both intrinsic motivation and public service motivation significantly influenced organizational commitment, which in turn significantly affected organizational citizenship behavior. Third, intrinsic motivation and public service motivation significantly mediated the relationship between job autonomy and organizational commitment, while organizational commitment mediated the relationships between each motivational variable and organizational citizenship behavior. Fourth, both intrinsic motivation and organizational commitment, as well as public service motivation and organizational commitment, sequentially mediated the relationship between job autonomy and organizational citizenship behavior. These findings suggest that promoting organizational citizenship behavior in social welfare organizations calls for enhancing job autonomy, which fosters intrinsic motivation and public service motivation, and then enhances organizational commitment. This study contributes to the existing knowledge both theoretically and practically by demonstrating the complex causal pathways of organizational behavior, where environmental factors lead to motivation, then shape attitudes, and ultimately result in voluntary behaviors.

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