품질기능전개를 활용한 군 물류체계 성과지표 개발

초록

Objectively assessing the operational performance of a military logistics system is critical to identifying its current level and setting goals for future improvement. Various projects have been undertaken to improve the military logistics system, but the lack of appropriate performance indicators has limited the ability to evaluate their success. A number of studies have been conducted on military logistics system performance indicators, but these studies have derived performance indicators related to civilian logistics systems without considering the differences between military and civilian logistics. They also have the problem of not considering user requirements, which is the starting point for developing performance indicators. To solve these problems, this study applies a systematic methodology, Quality Function Deployment, to the entire process from user requirements to deriving performance indicators while reflecting the characteristics of the military logistics system.

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