중국 요양보호사의 감정노동, 직무만족, 이직의도의 관계 연구: 자기효능감의 조절된 매개효과를 중심으로

초록

This study aims to explore improvement measures that can improve the quality and stable provision of long-term care services, focusing on care workers, the core personnel of long-term care services in China. To this end, data were collected through electronic questionnaires and postal surveys targeting 310 care workers working at nursing homes in Jining City, Shandong Province, China. The survey was conducted from February 7, 2025 to February 25, 2025, and the collected data were analyzed using SPSS 26.0 and the PROCESS Macro model. The results of the study are as follows. First, both the surface behavior and the inner behavior of care workers indirectly affected turnover intention through the mediating effect of job satisfaction. Second, self-efficacy showed a significant moderating effect in the relationship between emotional labor and job satisfaction. Third, the moderated mediating effect of self-efficacy was confirmed in the path in which emotional labor affected turnover intention through job satisfaction. These analysis results suggest the need for a systematic education and training program for the sustainable operation of the long-term care insurance system and to reduce the turnover intention of caregivers. This study is expected to contribute to the stable maintenance of core care personnel and the improvement of the quality of long-term care services by strengthening the self-efficacy of caregivers, promoting inner behavior, and alleviating emotional exhaustion resulting from surface behavior.

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